Refund Policy

Last Updated: 12th Feb 2025

1. Overview

Thank you for choosing eu-marketplace.com (the “Website”). This Refund Policy explains how we handle refunds for membership plans, paid services, or any other fees (“Services”) offered by Stylaxis (the “Company”), headquartered in Riga, Latvia.

2. Membership Plans & Paid Services

2.1. Types of Services

  • Membership Plans: We may offer free or paid membership plans to help users list items, access premium features, or enhance visibility.
  • Additional Services: These may include promotional boosts, featured listings, or other paid features.

2.2. Billing Cycle

  • When you purchase a paid membership or an additional service, you will be billed immediately for the initial term, or as indicated during the sign-up process.
  • Recurring billing (if applicable) will be charged at the interval stated at the time of purchase (e.g., monthly, annually).
 

3. Eligibility for Refunds

3.1. Refund Requests

  • We only consider refund requests made within 21 days of the initial purchase date (or renewal date). After this period, no refunds will be issued.
  • To request a refund, please contact us at [email protected]. Include your account details, purchase date, and the reason for your request.

3.2. Non-Refundable Services

  • Certain services may be explicitly marked as “non-refundable.”
  • Any fees associated with administrative or transaction costs already incurred (such as payment processing fees) may be deducted from your refund amount if a refund is approved.

3.3. Automatic Renewals

  • If your membership plan or service is set to auto-renew, you can cancel any time before the renewal charge. Cancellation requests made after the renewal charge may be subject to a partial refund or no refund, depending on the date of cancellation and usage of the service.
 

4. Refund Approval Process

4.1. Assessment Period

  • Upon receiving your refund request, we will review it to determine if it meets our eligibility criteria. We reserve the right to approve or deny a refund at our discretion based on the details provided.

4.2. Communication

  • We will notify you via email about the status of your refund request.
  • If approved, your refund will be processed to your original payment method within 21business days. Processing times may vary depending on your payment provider.
 

5. No Refunds for Third-Party Transactions

5.1. Classified Listings

  • eu-marketplace.com is a venue that enables users to list and/or purchase goods and services from other users. We do not act as a buyer or seller in these transactions.
  • If you have a dispute regarding a product or service purchased from a third party, you must resolve the matter directly with that party. We do not offer refunds for unsuccessful or unsatisfactory transactions between buyers and sellers on the Website.
 

6. Chargebacks

6.1. User Responsibility

  • Initiating a chargeback or other payment dispute without first contacting us to request a refund may result in immediate suspension or termination of your account.
  • If you believe you have been charged in error, please contact us at [email protected] before initiating a chargeback.

6.2. Investigation

  • We will investigate any chargeback received. If the chargeback is deemed invalid, we reserve the right to take legal or collection action to recover funds.
 

7. Amendments to This Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised Policy on the Website. Your continued use of the Services after any such changes constitutes your acceptance of the updated Refund Policy.

8. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact: